Senior Client Services Manager

Job Description

This vacancy is for a Senior Manager to work in a service where ex rough sleepers come in to the temporary accommodation. The service is a Supported Accommodation and there may be the odd evening cover. Candidates will need to have an interview. This will be for 2-3 months cover. There could be potential for a permanent role should you wish to apply.

To lead a committed and motivated team/s delivering efficient, high quality, cost effective, client centred services in line with contract requirements, empowering clients to live independently and making it a great place to work for colleagues.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED  Experience of leading, line – and performance – managing a team, coaching and directing as required by the circumstances  Ability to manage a number of services across a geographical area and manage a number of front line managers  Experience of recruiting and selecting high quality and capable colleagues to perform front line management and client-facing roles  The ability to set colleagues up for success in their roles by assuming responsibility for their effective induction and encouraging / monitoring 4 ORGANISATIONAL CHART Head of Client Services Business Contract Managers Senior Client Services Managers Client Services Managers Support Co-ordinator – Level 3 / Support Worker – Level 2 OFFICIAL completion of this including probationary review period  An ability to communicate – effectively – key activities and messages to the team on a regular basis so they are informed and aware of the wider business priorities  An ability to prioritise activities and allocate tasks to the team to ensure that work is undertaken in an effective, safe and professional manner  Experience – and a track record – of delivering housing and other forms of support / client centred programmes with consistently strong results  Working knowledge and practical application of the relevant policies and processes which inform safe / effective practice for colleagues and with clients  Ability to deal with sensitive, confidential or complex information / issues in an appropriately professional manner  Ability to make decisions relating to resourcing / staffing needs, ensuring service standards are maintained and costs remain within budget  Competent user of Word, Outlook and Excel and relevant people, performance, contract and financial management systems  Proactive approach to resolving operational and people-related problems, taking ownership and accountability for doing so.  Experience of working with stakeholders and commissioners in the quality assured delivery of services including evaluating and monitoring service outcomes and goals inline with contract requirements  Strong numerical skills with the ability to analyse and interpret numerical data including budgets, Key Performance Indicators (KPIs) etc.  Experience of conducting appropriate investigations into misconduct or other people related issues with objectivity and focus  Excellent working knowledge of the Housing and Care & Support market sectors and of national priorities and agendas such as Registered Services, Personalisation etc.  Where there the post holder manages a service registered with the Care Quality Commission the post holder must hold the relevant qualification.

£17 per hour, Immediate start available in Aldershot

Benefits of working with Semester.co.uk:

• Free on-going training opportunities upon registering as part of our commitment to you.
• Competitive Rates of pay
• In house payroll, providing weekly payments and support
• Enhanced DBS completed.
• Support and expert advice from an approachable, dedicated and friendly team
• An assigned dedicated & experienced consultant
• Various employment opportunities in your preferred geographical area
• Flexible hours to meet your needs, full or part time
• Recommend a friend bonus scheme
• “Find your own job” bonus – get £250 for bringing your own position to us *

If you would like to find out more information about this role, or the other opportunities Semester.co.uk have available feel free to click the ‘Apply' button below or contact the team on 0161 4199285**

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